According to a survey conducted by RSM McGladrey, our customers consider our core strength to be our customer service and responsiveness.
To foster our relationships we send a new customer satisfaction survey after the
first order is delivered and annually after that. We want to hear honest feedback. Both the good, and what we can improve on. Below are some comments that we have received.
National Choice Bakery
Tilsner customer service is second to none.
Customer service is excellent and the products come in a very timely fashion.
Thank you for your excellent customer service.
Overall, I'm very pleased with the service we receive from order entry to the drivers that drop off the product.
Your salesman and design department are very helpful, creative and fast. I have been impressed with the solutions to our needs.
Your company is simply fantastic. The turnaround time and responsiveness of your team makes it easy on us.
Food Service Specialties
Tilsner is a strong and valued business partner.
This is the single best company I do work with. My sales representative has always been incredibly fast, punctual, and consistently goes above all expectations. Tilsner has never failed to give me exactly what I request, quicker than I requested it.
Tilsner does a great job of getting us our product quickly and the quality is excellent. Also, the Design Department is very easy to work with. Given little instruction they are able to provide me with a well-designed box. Thank you for the quality service.
I just want to thank you for everything you did to get this order done in such a limited amount of time. Boy, we had all the odds against us on this one!! It is a good feeling to know that when we order the next round of displays, I can completely count on you and your team to get things done, no matter what obstacles occur. Your team, all the way from finance to shipping/receiving, exceeded our expectations. And you have been amazing since we first started communicating ages ago!
Wooden Ship Brewing Company
Boxes are awesome! Everything is great, all scores break or fold easily and the ink is a nice shadow version of the logo which is exactly what we were going for!
Thank you again, this was a big deal for us and thanks to you it was affordable!
I want to let you know how amazing you, your colleagues, and warehouse guys were throughout our entire process and when we came to visit.
W were so impressed at how easy everything went. It was great. Thank you so much!
Thank you, Suzanne. I appreciate your help and the help of your fellow staff. I am a small customer but you made me feel just as important as the next client. Mike, in shipping and receiving, helped get the boxes in the trailer and wrapped securely. The front receptionist was friendly and courteous, and you have helped with all of my many requests.
Sincerely thanking you,